1.Cancellation by Customer:
Our refund policy includes full refunds for cancellations made 30+ days before departure, 50% refunds for 15-30 days, and no refunds for cancellations within 15 days. Non-refundable components may apply.
- More than 30 days before departure: Full refund minus any service fees.
- 15-30 days before departure: 50% refund.
- Less than 15 days before departure: No refund.
2.Cancellation by the Agency:
- Full refund or an offer of an alternative package.
- Compensation for inconvenience caused.
3.Changes to Booking:
- Changes may be subject to availability and additional charges.
- Any changes within a certain period before departure (e.g., 7 days) might not be possible.
4.Non-Refundable Components:
- Certain components such as flight tickets, hotel bookings, or special activities may be non-refundable.
- These will be clearly outlined at the time of booking.
5.Refund Processing:
- Refunds are typically processed within 14-30 business days.
- The method of refund (credit card, bank transfer, etc.) will usually be the same as the original payment method.
6.Force Majeure:
- In cases of natural disasters, political unrest, or other force majeure events, the refund policy may vary.
- The agency might offer rescheduling or credits instead of refunds.
7.Documentation and Proof:
- Requests for refunds must be accompanied by relevant documentation, such as receipts and booking confirmations.
Special Considerations
- Travel Insurance: Having travel insurance can cover costs that might not be refundable through the agency.
- Group Bookings: Different refund policies might apply for group bookings.
- Custom Packages: Tailor-made packages might have different cancellation and refund terms.
For the exact refund policy of IndiaHolidays, you should check their official website or contact their customer service directly.